Unfinished installation? Find the solution here!

The installer file could not be loaded.

The downloaded installation files could not be unpacked.

An unknown error occurred during installation.

The installer file is unknown or corrupted.

Your computer does not meet the minimum system requirements.

Access to the “Packages” folder was denied.

The installer could not find the path to our download server.

Installation froze at 95% and did not continue.

Your settings could not be imported.

The installer file could not be loaded.

Error 1, Error 12

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking communication with our download server, and try turning them off temporarily.
3. Download the installer file again (from here) and run the installation again.

The downloaded installation files could not be unpacked.

Error 1008

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking communication with our download server, and try turning them off temporarily.
3. Download the installer file again (from here) and run the installation again.
4. To run the installer successfully, ensure that the installer file is located in Windows’ Downloads folder and has the filename zps.exe.

An unknown error occurred during installation.

Error 4, 14, 1001, 1012, 1016, 1021, 1022, 1028, 1030

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Please write to support@zoner.com and attach the files listed below. You can find them in this folder: C:\ProgramData\Zoner\:

• Zoner.Installer.Log.txt,
• all the files with the .gz extension.

The installer file is unknown or corrupted.

Error 3, 5, 10, 15, 16, 18, 19, 1010

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Download the installer file again (from here) and run the installation again.

Your computer does not meet the minimum system requirements.

Error 7, 8, 9, 1003

The installation could not be completed because your computer does not meet the minimum system requirements. To run Zoner Studio smoothly, we recommend upgrading your computer. Zoner Studio can be installed on Windows 10 version 1809 and later.

Access to the “Packages” folder was denied.

Error 17

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking access to the C:\ProgramData\Zoner\Packages folder, and try turning them off temporarily.
3. Download the installer file again (from here) and run the installation again.

The installer could not find the path to our download server.

Error 21, 1000, 1005, 1006, 1007, 1009

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. If this error message appears, it means that something on your computer is blocking the program’s access to our servers. Try the following steps:

1. Restart your computer.

   Temporarily turn off your antivirus, Windows Defender, Firewall, or corporate Firewall.

   If you are using a proxy server or VPN, temporarily deactivate these as well.

   Find the “hosts” file in the C:\Windows\System32\drivers\etc folder (“hosts” is the name of the file),

   • make a backup copy just in case,
   • open it as Administrator – you can turn to this guide for help,
   • delete the line that reads “0.0.0.0 account.zoner.com” (if it is present) and save the file.
2. Download the installer file again (from here) and run the installation again.
3. Check whether the following folder (or its subfolders) is open in File Explorer, and if it is open, close it:

• C:\Users\***\AppData\Local\Programs\Zoner\ZPS X

• *** = the name of your Windows user account

  

  

Installation stops in the range from 90% to 97% and does not continue.

Error 1002, 1015, 1025

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. If you are using a Brother printer or scanner, there is likely a conflict with the drivers for that device. Try the following steps:

• Restart your computer.
• Log in to your Windows user account.
• Start Task Manager (Ctrl+Alt+Delete) and switch to its Details section.
• Find the processes named BrCtrlCntr and BrCcUxSys.
• End both of them by right-clicking on them and then using End task in the right-click menu.
• Run the Zoner Studio installer.

Your settings could not be imported.

Error 1029

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Try the following steps:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking communication with our download server, and try turning them off temporarily.
3. Turn off any printer or scanner software you may be using.
4. Download the installer file again (from here) and run it.
5. The installation can be completed successfully if you do not use the Import settings from previous version option. Turning this option off will leave your Catalog as if you had just started Zoner Studio for the first time. In other words, it will be empty again.