Unfinished installation? Find the solution here!

The installer file could not be loaded.

The downloaded installation files could not be unpacked.

An unknown error occurred during installation.

The installer file is unknown or corrupted.

Your computer does not meet the minimum system requirements.

Access to the “Packages” folder was denied.

The installer could not find the path to our download server.

Installation froze at 95% and did not continue.

Your settings could not be imported.

The installer file could not be loaded.

Error 1, Error 12   

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. If this error message appears, it is possible that something on your computer is blocking the program's access to our servers. Please try the following procedures.

Network Settings

The Windows operating system gives users the option to define whether the network they are connecting to is considered public or private. Setting the network as public can lead to some applications being blocked. Please check your network settings.

Windows 10:

1. Go to Windows Settings | Network & Internet.
2. Click on Wi-Fi or Ethernet (depending on what you use) in the left column.
3. Click on the name of your network.
4. Select Network profile type.
5. If you see that your network is set to Public, switch it to Private.

Windows 11:

1. Go to Windows Settings | Network & Internet.
2. Click on Properties.
3. A menu will open where you can see whether your network is set to Public or Private.
4. Set the network to Private.

After verifying or adjusting these settings, try performing the installation again. If the error occurs again, proceed to the next step.

Folder Check

Check that the following folder (or its subfolders) is not open in File Explorer:

• C:\Users\***\AppData\Local\Programs\Zoner\ZPS X

The three asterisks "***" represent the name of your user account on the computer.

If the folder was open, close it and try the installation again. If the error occurs again, proceed to the next step.

Computer Shields

Communication between your computer and our servers may also be blocked by an antivirus or similar programs on your computer.

1. Restart your computer.
2. Temporarily disable your antivirus, Windows Defender, Firewall, or corporate Firewall.
3. If you use a proxy server or VPN, temporarily disable those as well.

After making these changes, download the installation file again and run the installation once more. If the error occurs again, proceed to the next step.

Don't forget to enable the shields again.

Hosts File Check

1. Go to the folder C:\Windows\System32\drivers\etc.
2. Find the file named hosts.
3. To be safe, make a copy of it and save it in another folder among your documents.
4. Open the hosts file as Administrator following this guide.
5. If the file contains the line "0.0.0.0 account.zoner.com", delete it and save the changes.

The downloaded installation files could not be unpacked.

Error 1008   

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking communication with our download server, and try turning them off temporarily.
3. Download the installer file again (from here) and run the installation again.
4. To run the installer successfully, ensure that the installer file is located in Windows’ Downloads folder and has the filename zps.exe.

An unknown error occurred during installation.

Error 4, 14, 1001, 1012, 1016, 1021, 1022, 1028, 1030  

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Please write to support@zoner.com and attach the files listed below. You can find them in this folder: C:\ProgramData\Zoner\:

• Zoner.Installer.Log.txt,
• all the files with the .gz extension.

The installer file is unknown or corrupted.

Error 3, 5, 10, 15, 16, 18, 19, 1010  

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Download the installer file again (from here) and run the installation again.

Your computer does not meet the minimum system requirements.

Error 7, 8, 9, 1003  

The installation could not be completed because your computer does not meet the minimum system requirements. To run Zoner Studio smoothly, we recommend upgrading your computer. Zoner Studio can be installed on Windows 10 version 1809 and later with 2 GB of available space.

Access to the “Packages” folder was denied.

Error 17   

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Follow these steps to complete the installation successfully:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking access to the C:\ProgramData\Zoner\Packages folder, and try turning them off temporarily.
3. Download the installer file again (from here) and run the installation again.

The installer could not find the path to our download server.

Error 21, 1000, 1005, 1006, 1007, 1009  

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. If this error message appears, it means that something on your computer is blocking the program’s access to our servers. Try the following steps:

Folder Check

Check that the following folder (or its subfolders) is not open in File Explorer:

• C:\Users\***\AppData\Local\Programs\Zoner\ZPS X

The three asterisks "***" represent the name of your user account on the computer.

If the folder was open, close it and try the installation again. If the error occurs again, proceed to the next step.

Computer Shields

Communication between your computer and our servers may also be blocked by an antivirus or similar programs on your computer.

1. Restart your computer.
2. Temporarily disable your antivirus, Windows Defender, Firewall, or corporate Firewall.
3. If you use a proxy server or VPN, temporarily disable those as well.

After making these changes, download the installation file again and run the installation once more. If the error occurs again, proceed to the next step.

Don't forget to enable the shields again.

Hosts File Check

1. Go to the folder C:\Windows\System32\drivers\etc.
2. Find the file named hosts.
3. To be safe, make a copy of it and save it in another folder among your documents.
4. Open the hosts file as Administrator following this guide.
5. If the file contains the line "0.0.0.0 account.zoner.com", delete it and save the changes.

Installation stops in the range from 90% to 97% and does not continue.

Error 1002, 1015, 1025  

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. If you are using a Brother printer or scanner, there is likely a conflict with the drivers for that device. Try the following steps:

• Restart your computer.
• Log in to your Windows user account.
• Start Task Manager (Ctrl+Alt+Delete) and switch to its Details section.
• Find the processes named BrCtrlCntr and BrCcUxSys.
• End both of them by right-clicking on them and then using End task in the right-click menu.
• Run the Zoner Studio installer.

Your settings could not be imported.

Error 1029  

We’re sorry you ran into an error while installing Zoner Studio—let’s get it sorted. Try the following steps:

1. Restart your computer.
2. Check if your antivirus, Windows Defender, firewall, or corporate firewall software is blocking communication with our download server, and try turning them off temporarily.
3. Turn off any printer or scanner software you may be using.
4. Download the installer file again (from here) and run it.
5. The installation can be completed successfully if you do not use the Import settings from previous version option. Turning this option off will leave your Catalog as if you had just started Zoner Studio for the first time. In other words, it will be empty again.